Support

We have not published a support address yet. It will be on this page before anyone can be charged for the service. If you are reading this and need help now, nothing you saved is at risk.

There is no phone line, there is no chat, and we are not staffed around the clock. We do not promise a reply within a set time, so we will not pretend to.

• The email address you sign in with.
• The address of the home it is about, if it is about one home.
• What you were trying to do, and what happened instead.
• The date and roughly the time it happened.
• A screenshot, if you can take one.

Never send us your password. We will never ask for it.

If you think someone else has got into your account, change your password straight away from the sign-in page, then write to us and say it is urgent. We will look at that before anything else.

• Get a copy of a home’s record — “Looking after this home”, then “Get a copy of my Home Record”.
• Fix something that is wrong — open the entry and choose “Correct this”.
• Remove one thing — open the entry and choose to remove it.
• Delete a home, or close your account — both are in “Looking after this home”.
• Change or cancel payment — “Paying for this home”, then the button there.

If you are charged and you tell us within 30 days that you want it back, we refund it. You do not have to give a reason.

Payments and receipts are handled by our payment provider, Paddle, which is the seller of record. Receipts and card changes are on its page, reached from “Paying for this home”. If you cannot find something, write to us and we will sort it out.

Privacy Policy — what Annual Home Record collects and who else touches it. Terms of Service — the agreement, the price and how cancelling works.